Terms and Conditions for Ticket Purchases
Tickets for special events, including Halloween Nights, are valid for a specific date. All sales of tickets for special events, including Halloween Nights, are final. There are no refunds or exchanges, including for unused tickets or experiences. Children under the age of seven (7) cannot be admitted to Halloween Nights.
WAIVER OF LIABILITY
By purchasing this ticket, I release and agree to hold Eastern State Penitentiary Historic Site, Inc. (ESPHS) and its Directors, Officers, employees, and representatives (together, the ESPHS Released Parties) harmless from, and waive on behalf of myself, my heirs, and any personal representatives any and all causes of action, claims, demands, damages, costs, expenses and compensation for damage or loss to myself and/or property that may be caused by any act, or failure to act, or that may otherwise arise in any way in connection with my attendance at ESPHS. I understand that this release discharges ESPHS Released Parties from any liability or claim that I, my heirs, or any personal representatives may have against it with respect to any bodily injury, illness, death, medical treatment, or property damage that may arise from, or in connection to, my attendance at ESPHS.
By entering the property, I authorize ESPHS and their respective successors and assigns, to photograph, audiotape, videotape, or otherwise record me as an attendant at or participant in the Event and grant the right to ESPHS and their respective successors and assigns, to use such photographs, audiotapes, films, tapes, or other recordings, including reproductions thereof or likenesses based thereon, with or without my name or with a fictitious name, in any legal manner, in all means or media now known or later invented, and the right to copyright same. I waive all right of inspection and approval and release each ESPHS Indemnified Party from all liability arising out of the exercise of these rights.
DO NOT DUPLICATE TICKETS! Your ticket has a unique bar code that will be scanned upon arrival. Each ticket will scan only once. If for any reason a copy of this ticket is made, the first scanned ticket will be allowed entry, while the second ticket with the same bar code will be denied access.
Self-Guided Audio Tour tickets are not date or time-specific and are valid one year from the date of purchase unless stated otherwise. All other tickets are valid only for the date and time listed on the ticket. Your half-hour entry window begins at the time listed on your ticket. Please plan to arrive during that 30-minute period. If you arrive late, we will do our best to honor your ticket. If you arrive after the last entry time, some experiences will be closed, but we will do our best to allow you to enjoy the experiences that are still open. There are no refunds for missed or skipped experiences.
ESPHS is open rain or shine. In cases of extreme weather or other emergency or unforseen circumstance, it may be necessary to cancel a visit or close the facility. In the event of a cancellation, we will contact you via email to notify you of the cancellation and give you the opportunity to either reschedule your tickets for a future tour, subject to availability, or request a full refund.
Warning: Eastern State Penitentiary remains in a state of semi-ruin. Visitors should exercise caution and stay within clearly marked public areas. The holder of this ticket assumes all responsibilities for any risk of bodily harm or loss of property sustained while attending this attraction and waives all rights to lay claim for damages resulting from any cause whatsoever either before, during or after the attraction.
For your safety, the penitentiary complex is monitored by a video surveillance system. No weapons (guns, knives, mace, pepper spray etc.) may be brought into the penitentiary. Our security team reserves the right inspect all bags and conduct random pat downs.