Eastern State Penitentiary Historic Site (ESPHS) seeks an energetic, self-motivated, highly organized team player with strong communication skills, the ability to multi-task in a fast-paced environment, a passion for the arts, and a positive attitude for the position of Specialist, Sales and Support.
This position assists with the day-to-day operations of the group and event sales program (for both the daytime prison tour and Night Tours programs and the annual Halloween fundraiser, Halloween Nights), provides guest support for individuals and administrative assistance for the office staff.
Responsibilities include selling group visits, performing active outreach to prospective clients, maintaining and updating contact lists and databases, corresponding with group planners, confirming bookings, coordinating payments and post-tour follow up, providing receipts, and asking for feedback and assisting with the sales of facility rentals and film and photo shoots.
This position assists group and individual Halloween Nights guests with exchanges, reissuing tickets, customer support questions and reviewing chargeback claims by phone and email. During Halloween Nights, office hours will shift from daytime Monday-Friday to include some nights and weekends.
Other responsibilities include maintaining the organization’s master calendar, ordering, organizing, and maintaining an inventory of office supplies, coordinating maintenance for the organization’s printers and office equipment, managing the in-kind donation program, and assisting with events as needed including the receiving of deliveries and purchasing supplies. Occasionally, making trips to retail stores/outlets to purchase supplies will be needed.
SPECIFICATIONS / QUALIFICATIONS
- Requires a Bachelor’s degree with 2+ years of sales experience required in attraction, museum, or similar venue. Knowledge of Philadelphia and the tourism industry ideal.
- Must be highly motivated, organized, professional, and dedicated to sales excellence. Ability to work well within a team environment, yet comfortable completing tasks independently. Excellent listening and comprehension skills. Comfortable communicating via phone, email and in person.
- Ability to provide pleasant, professional, customer focused service to a diverse constituency of visitors from a wide range of ages, backgrounds and interests.
- Excellent computer skills required, including proficiency in Microsoft Office, Outlook, Zoom, Galaxy Ticketing System or similar ticketing/CRM system.
- Ability and willingness to work irregular hours including evenings and weekends as necessary September - November.
PHYSICAL REQUIREMENTS (LIFTING, ETC.)
Eastern State Penitentiary Historic Site is a stabilized ruin and working conditions can vary greatly from area to area; surfaces are uneven, temperatures can range widely and spaces can be tight. Ability is required to lift and/or carry objects that weigh up to 20+ pounds without the aid of lifts or other special equipment when managing deliveries and supplies.
SALARY AND BENEFITS
This position is full-time with an annual salary of $41,000 with competitive benefits.
HOW TO APPLY
Please send a resume and cover letter to [email protected] In your cover letter, explain why you are passionate about guest support and group sales. The deadline for applications is Tuesday, May 31 2022 at 5:00 pm. No phone calls please.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
Eastern State Penitentiary Historic Site Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
ESPHS strongly believes in second chances and, as such, is committed to providing appropriate employment opportunities to those who have been incarcerated. As a condition of employment, all individuals who accept an employment offer must complete a criminal background check. Eastern State will review any criminal record and make appropriate employment decisions in accordance with applicable law and its policies.
Eastern State Penitentiary Historic Site (ESPHS) interprets the legacy of American criminal justice reform, from the nation’s founding through to the present day, within the long-abandoned cellblocks of the nation’s most historic prison. When Eastern State opened in 1829, it changed the world. The first prison of its kind, it was designed with the stated goal of inspiring "penitence" or true regret in the hearts of prisoners. The building itself was an architectural wonder; it had running water and central heat before the White House and attracted visitors from around the globe. Its vaulted, sky-lit cells held approximately 80,000 men and women during its 142 years of operation, including bank robber "Slick Willie" Sutton and “Scarface” Al Capone.
Although the prison now stands in ruin, its story remains relevant today. When Eastern State Penitentiary opened as a historic site in 1994, it attracted just over 10,000 daytime visitors – in 2019 it was visited by 300,000 people. The site continues to grow by inviting the public into new spaces, mounting original artist installations, and engaging visitors in conversations about the history and legacy of the building and criminal justice reform.