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Staff Bios 2018

August 20, 2018

Sean Kelley, Senior Vice President, Director of Interpretation and Public Programming
Sean Kelley was hired as the historic site’s first full-time employee in 1995. In 1997, re-branded Eastern State’s Halloween event Terror Behind the Walls and introduced a revolutionary timed ticketing system. Eastern State’s ticketing system continues to be the model for haunted attractions around the country. Sean has spoken about Eastern State Penitentiary and the haunted attraction industry dozens of times, including interviews on CNN, the History Channel, the Travel Channel, The Montel Williams Show, and the Today Show. Sean also trains tour guides at the historic site.

Brett Bertolino, Vice President, Director of Operations, General Manager
Brett Bertolino joined the Eastern State staff in 2000. Brett oversees operations for both Terror Behind the Walls and Eastern State’s daytime tour and event rental programs. He also serves as one of the general managers for Terror Behind the Walls. Brett served on the Board of the Haunted Attraction Association (HAA) for more than a decade, until he reached term limits, and remains an active member on several of the Association’s committees. In 2011 he was honored with the HAA’s President’s Award for his decade of service to the haunted house industry. In addition, he has led seminars on operations, ticketing and marketing at various tradeshows, including the International Association of Amusement Parks and Attractions, Transworld’s National Halloween and Attractions Show, and the American Alliance of Museums.

Jenny Tomczak, Director of Interactivity
Jenny Tomczak joined Terror Behind the Walls as an actress in 2004. As the Director of Interactivity, she focuses on amplifying the immersive nature of the visitor experience. Jenny leverages 14 years of acting and operations management at Terror Behind the Walls and other innovative productions, including Universal Pictures’ THE PURGE: BREAKOUT immersive escape game experience. Jenny studied in the art of interactivity and strives to design experiences that pull guests into a story they will never want to forget.

James Travis III, Technical Director
James Travis III joined Terror Behind the Walls in 2007 and now oversees its design and construction. As a fabricator, mechanic, and engineer, his career has taken him all the way to the South Pole. He helped film a five-month time-lapse sequence for BBC’s Frozen Planet, and his world-record-breaking Rube Goldberg Machine was featured on Jimmy Kimmel Live and the Today Show. James’s unique background stimulates the creation of custom-designed scenes, animatronics, and other props for the haunted attraction.

Lauren Palmer, Makeup Director
Lauren Palmer joined Terror Behind the Walls as a makeup artist in 2006 and moved into the role of makeup director in 2012. As a certified makeup artist and licensed cosmetologist, Lauren has experience in film, television, photography, commercials, fashion, live event, bridal, and salon and spas. She specializes in film and fashion makeup, airbrushing, special effects and mold making. Lauren’s work has been seen on New York runways, in films, in magazines, and on the stage. Lauren and her team custom design and produce most of the prosthetics seen in the show.

Alisa Sickora Kleckner, Costume and Props Director
Alisa Sickora Kleckner joined Terror Behind the Walls in 2016, bringing with her nearly two decades of experience as a professional costume, mask, and puppet designer. As owner of a leather mask atelier, she has been engineering unique works of wearable art for the haunted attraction industry for many years. Teaching her craft in collegiate and professional settings, Alisa is a mentor and innovator, continuously expanding the boundaries of scare theatricality and audience immersion.

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Press Contacts

Nicole Frankhouser

Director of Marketing and Communications
[email protected]

Ellen Feist

Marketing and Communications Strategist
[email protected]