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Online Store Policies

SHOP WITH CONFIDENCE:
The penitentiary's online store allows you to place orders using our secure server. Our shopping cart software runs in secure mode on the shopper's browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers. While selecting products and adding them to the Shopping Cart, the online shopper is in non-secure mode. After he/she presses the Checkout button, we switch to secure mode in order to collect the billing and shipping information. All modern web browsers support the SSL standard, but the online shopper can choose to checkout using non-secure mode if necessary. Eastern State Penitentiary Historic Site does not make customer e-mail addresses available to other companies.

Complete satisfaction with your orders from the online store is fully guaranteed. You may return any item, for any reason, for exchange or refund.

Questions concerning your online order may be directed to:

Eastern State Penitentiary Historic Site
Museum Store
2027 Fairmount Avenue
Philadelphia, PA 19130
(215) 236-5111 x32
[email protected]

All proceeds from this online shop benefit the mission of Eastern State Penitentiary Historic Site.

TERMS AND CONDITIONS:
Prices and availability are subject to change.

SHIPPING/HANDLING CHARGES:
All orders are shipped via U.S. Mail first class. A shipping and handling charge is included in the price of each product. An additional $30 charge is applied to international orders. To arrange for a purchase to be shipped via Federal Express, please call (215) 236-5111 x32 or contact our Visitor Services Supervisor via email at [email protected].

RETURN POLICY:
Your satisfaction is guaranteed. You may return products within 30 days of receipt of your order for a full refund, minus shipping costs. To process your return please call (215) 236-5111 x32 or contact our Visitor Services Supervisor via email at [email protected].